Refund Policy

Effective 24 September 2026 · Version 2026-09-24

This policy applies to subscriptions bought on loreglass.org from Ocranthor LLC and paid through Stripe. It is part of our Terms of Service.

1. Cancelling

You can cancel at any time at loreglass.org/account → Manage billing, with no fee and no reason needed. Cancelling stops the next charge. You keep access to paid features until the end of the period you have already paid for. Cancelling alone does not refund the current period.

2. When we refund

• First charge, 14 days. If you ask within 14 days of your first payment for a plan and have not used a paid feature (AI image generation, text-to-speech, or the library) since paying, we refund that charge in full.
• Renewals. A renewal charge is refunded in full if you ask within 7 days of it and have not used a paid feature since the renewal. After that, renewals are not refunded; cancel before the renewal date to avoid the next one. Stripe emails you a receipt for every charge, so you will know when one happens.
• Our fault. If we reduce your plan's limits during a period you have paid for, or discontinue the Service, we refund the unused portion of that period. If a fault on our side stops you using paid features for more than 3 consecutive days, write to us and we will credit or refund the affected time.
• Duplicate or mistaken charges are always refunded.

3. When we do not refund

• Partial months or years outside the windows above.
• Unused AI generation allowances. They do not carry over and are not refundable.
• Accounts terminated for a breach of the Terms of Service.

4. EU and UK consumers

You have a statutory 14-day right to withdraw from a contract for a digital service. At checkout you agree that the service starts immediately and acknowledge that you lose the right to withdraw once you use a paid feature. Until you do, the 14-day full refund in section 2 applies. Nothing in this policy limits your rights under mandatory consumer law.

5. How to ask

Write to sales@ocranthor.com from the email address on your account, with the date of the charge. We answer within 5 business days. Refunds go back to the original payment method through Stripe and usually appear within 5–10 business days.

6. Chargebacks

Please write to us before disputing a charge with your bank; we can usually resolve it faster. An account with an open chargeback may be suspended until it is resolved.

7. Contact

Ocranthor LLC Subscriptions and billing: sales@ocranthor.com